Privacy Policy — neosmartzity

At neosmartzity, we design and deliver business software solutions while respecting your privacy. This policy explains what personal data we collect, why we process it, and how we protect it in the course of providing development, integration, hosting, and support services. Our practices reflect the needs of clients and end users across Thailand and internationally; we describe data flows related to project onboarding, billing, technical support, analytics, and marketing communications. For questions, contact our team using the details below. Effective date: 21-03-2026. Business ID: 0322209798351. Address: Soi Ramkhamhaeng 112, Bangkok District, Bangkok 10240, Thailand.

21-03-2026
neosmartzity
[email protected]

Key Definitions

The following terms are used to explain our policy. They clarify which data types and processing activities are covered and help you understand the scope of neosmartzity's services in business software development, integration, hosting, and support.

Personal data means any information that can be used to identify an individual, such as name, email address, phone number, job title, or IP address. For corporate contacts, this includes business contact details used for project management and billing.
Processing refers to any operation performed on personal data including collection, recording, storage, adaptation, use, disclosure, or deletion. We process data to deliver software, provide support, and manage commercial relationships.
User refers to any person interacting with neosmartzity services, including company contacts, administrators, end users of delivered software, and visitors to our website neosmartzity.club.
Service includes custom software development, integrations, API configuration, maintenance, hosting, consulting, and related support provided by neosmartzity to business clients.
Cookies are small text files placed on a device to store information about site usage and preferences. We use cookies to enable core functionality, improve performance, and analyze how users interact with neosmartzity.club.

Data We Collect

We collect data required to set up projects, manage accounts, deliver services, invoice clients, and provide support. Data collected will depend on the nature of the engagement and the chosen service scope.

Data You Provide

When you contact us or engage our services we may collect the following information to manage the relationship and deliver business software solutions.

  • Contact details: name, business email, phone number, company name, job title.
  • Project information: technical requirements, system access credentials provided for integration (shared securely), and configuration preferences.
  • Billing and contract data: billing address, tax ID, invoicing contacts, and payment records.
  • Support communications: tickets, chat transcripts, and diagnostic logs shared during troubleshooting.
  • Usage feedback: survey responses and feature requests provided to improve delivered software.
  • Marketing preferences: consent choices and subscription status for product updates and offers.

Automatically Collected Data

When you visit neosmartzity.club or use our hosted services, we may automatically collect certain technical and usage information to operate and secure services and to improve client experience.

  • Device and browser information such as IP address, browser type, and device identifiers.
  • Usage metrics and analytics: pages visited, session duration, and feature usage within hosted applications.
  • Performance logs and error reports generated by applications to diagnose issues.
  • Location data inferred from IP address for analytics and regional service routing.
  • Cookie identifiers and similar tracking vouchers to remember settings and preferences.
  • Authentication logs for security monitoring and account access control.

Data from Third Parties

We may receive data about you from third-party providers that assist with service delivery, integrations, or analytics. We require partners to process data in line with this policy.

  • Integration partners: limited technical data platform to enable API connections and data synchronization.
  • Payment processors and accounting platforms involved in invoicing and payments.
  • Analytics and infrastructure providers used to host or monitor applications and website traffic.

How We Use Data

We process personal data to operate services efficiently, secure systems, and support our clients. Processing is limited to what is necessary for a legitimate business purpose or as agreed in contracts.

  • Provision and maintenance of custom software, hosted solutions, and technical integrations.
  • Customer support and troubleshooting to resolve issues and improve uptime.
  • Project management and communication related to requirements, timelines, and deliverables.
  • Billing, invoicing, and compliance with business and tax obligations.
  • Security monitoring and fraud prevention to protect accounts and data.
  • Service improvement through aggregated analytics and performance metrics.
  • Marketing communications about product updates, events, and service offers where consent is given.
  • Legal or regulatory obligations when required by law or legitimate authority.

Legal Basis for Processing

We rely on appropriate legal bases for processing personal data, including contractual necessity, legitimate interests, consent where applicable, and legal compliance.

  • Contractual necessity: processing required to perform services agreed with a client.
  • Legitimate interests: processing to maintain service security, improve products, and prevent abuse.
  • Consent: for marketing communications and some optional tracking technologies where consent is obtained.
  • Legal obligation: processing required to comply with tax, corporate, or regulatory requirements.

Data Protection Rights

Although neosmartzity operates from Thailand, we respect internationally recognized data protection principles and outline key rights and safeguards that help individuals manage their personal data.

  • Right to access personal data we hold and receive a copy in a structured format.
  • Right to rectify inaccurate or incomplete personal data related to accounts or projects.
  • Right to request restriction of processing in certain circumstances where legal conditions are met.
  • Right to object to processing based on legitimate interests if a compelling reason exists.
  • Right to data portability for data you provided that is processed by automated means, where applicable.
  • Right to withdraw consent for marketing communications at any time without affecting other services.

Cookies and Similar Technologies

We use cookies to provide a functional website experience, measure usage, and support marketing where permitted. Cookies help remember preferences and enable secure sessions for hosted applications.

Types include essential cookies for site operation, performance cookies for analytics, and optional cookies for personalization and marketing when consented to.

Essential: required for login and core functionality. Performance: aggregate analytics to improve UX. Marketing: used to display relevant content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings or the cookie consent tool on neosmartzity.club. Disabling certain cookies may affect site features and hosted service behavior.

View our Cookie Policy for details on specific cookies and retention periods.

Data Sharing and Disclosure

We share personal data only as necessary for service delivery, legal compliance, or with trusted partners under data processing agreements that require appropriate safeguards.

  • Service providers who host infrastructure, provide analytics, or process payments on our behalf.
  • Integration partners that enable APIs or third-party tools when you authorize a connection.
  • Professional advisors such as legal and accounting firms when required for business operations.
  • Authorities and regulators if requested under legal process or to comply with applicable law.
  • Acquirers or partners in the event of a merger, sale, or transfer of assets, with appropriate protections in place.
  • Aggregated or anonymized data that cannot be used to identify an individual for analytical purposes.

International Transfers

Data may be transferred to service providers and partners located outside Thailand to support hosting, development, and support activities. Transfers are managed with contractual safeguards and security measures appropriate to the transfer context.

We require international providers to adopt standard contractual clauses, binding agreements, or comparable safeguards to protect personal data in accordance with applicable laws and industry best practices.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described, fulfill contractual obligations, comply with legal retention requirements, and to resolve disputes.

Account and project data is retained for the duration of the commercial relationship and for a defined period afterward to support audits and legal obligations, typically aligned with tax and accounting requirements.

Support tickets and communications are retained to maintain service quality and for troubleshooting; retention periods vary based on operational needs.

System logs and diagnostic information are retained for a limited period for security monitoring and performance analysis, then archived or deleted according to our retention schedule.

When retention periods end or upon valid request consistent with law, we will securely delete or anonymize personal data unless there is a lawful reason to retain it longer.

Security Practices

Security is integral to how we operate. neosmartzity applies technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Measures are appropriate to the sensitivity of data and the operational context.

  • Encryption in transit and at rest for sensitive information and system backups.
  • Role-based access controls, multi-factor authentication, and regular access reviews for systems and project environments.
  • Routine security assessments, patch management, and incident response procedures to address vulnerabilities promptly.

Your Rights

You have rights to manage your personal data. To exercise these rights, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

  • Access: request a copy of personal data we hold about you.
  • Rectification: ask us to update inaccurate or incomplete information.
  • Erasure: request deletion of personal data where lawful grounds allow.
  • Restriction: request limited processing in certain situations.
  • Objection: object to processing based on legitimate interests when applicable.
  • Portability: request a structured, commonly used format for data you provided.
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time for future processing.
  • Lodge a complaint with a supervisory authority if you believe your rights are not being respected.

How to Make a Rights Request

Submit rights requests via email to [email protected] or by postal mail to our address. Include your name, contact details, the request type, and sufficient information to locate the data. We may request identity verification to protect privacy.

[email protected]

We aim to acknowledge requests promptly and to respond within a reasonable timeframe consistent with legal requirements. Complex requests may require additional time and we will communicate any necessary extensions.

Marketing Communications

We may send information about products, services, events, or offers relevant to business software development. Marketing communications are based on your consent or our legitimate interests where permitted.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting [email protected]. Unsubscribing will not affect service-related messages required for account or project management.

Children's Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a minor without appropriate consent, we will take steps to delete it.

Third-Party Links

neosmartzity.club may contain links to third-party sites and services. We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing personal information.

Updates to Our Privacy Practices

neosmartzity may update this privacy policy to reflect changes in legal requirements, business operations, or data handling practices. When changes are material, we will post a prominent notice on neosmartzity.club and update the effective date. We encourage clients and visitors to review this page periodically to stay informed about what data we collect and how it is used in delivering software development services.

Contact Information

Questions about privacy or data handling can be directed to our privacy team at [email protected] or by mail to Soi Ramkhamhaeng 112, Bangkok District, Bangkok 10240, Thailand. For immediate assistance, call +66901153888 and ask for the privacy officer. Business ID: 0322209798351.

+66901153888
[email protected]
Soi Ramkhamhaeng 112, Bangkok District, Bangkok 10240, Thailand